Customer Reviews

All our customers can submit a review right here on our website, so that you can get a better idea of how we server our customers. You can also read our latest reviews on Trustpilot

Super friendly staff, cannot do enough for you
- Paul
Hello folks, Well Done on finding a replacement provider for your service. Used you before but this one gave us an hour collection window and the driver turned up about 10 mins into the collection window. Driver courteous and friendly. We fly and let you deal with the baggage which we should catch up with in Spain on Monday. Nice One Pharos.
- Isla
Amazing customer care
My review is addressed to the amazing professionals working at the other end of the phone. I booked a collection with UPS through Pharos Parcel, there was a misunderstanding causing some tense encounter between the driver and myself and he left without collecting my parcels. I called Pharos Parcel and I was attended super efficient. I was told they will deal with it and that they'll call me back. The second person I spoked to was not the same as the first one but she had explained the situation and it was being handled, really appreciated that I did not have to explain the problem again. I was told I would get a call next morning and I did, after deciding to get another company (as I did not want to face the same driver) they handled everything, booking the new company and sending me the new labels. It's been hassle free and the service I've got from both professionals working at Pharos Parcel has been outstanding!! I highly recommend this company, it is a relief to get this good customer care when you are already stressed out with a move. My parcels have just been sent out today therefore I cannot comment on the timings yet.
- Laura
I love this courier service! They are super friendly, professional, fast (and unrivalled low priced). Thanks for all your work!
- Magnus
I've used this service twice, Super helpful and charming staff and the price for shipping to Europe is beyond cheap.
- J Pitlochry
Absolutely Perfect Company
This is the second time I am using PHAROSPARCEL and I would highly recommend them. My first parcel to Portugal arrived safely and took the time I expected. This occasion I have 4 parcels to send and some queries with insurance cover. It is so good to be able to a talk to an actual person for a change. I found their staff extremely helpful, friendly and understanding, whilst not losing any professionalism, nothing seems like too much trouble, this is like a breathe of fresh air! So I would like say thank you to Pharos Parcel, and to anyone looking for a reliable and excellent all round service do not hesitate to use them online or by phone/and or email if there is anything you don't understand.
- Linda
Hi all x just to say thank you for the great service x the parcel I left with you on Wed 6th April was delivered safely to my friend in America on Monday 11th x this is fab service thank you Gwenda
- Gwenda
You can move out safety.
First of all, when you move to other country you Have many things to do before moving not just sending boxes. But you can forget this part with Pharosparcel, because they do it for you.
- Sonia
Prompt pickup, timely delivery - all good
I called to ask for a change in pick up and they responded quickly and were able to be flexible. This is the second time I have used Pharos to deliver to family in Ibiza and delivery was quick and the large box arrived in good condition (you do have to ensure its packed correctly for the contents)
- Karen H
Good sevice
very good service, recommend to every one thank you
- Paola

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