What our customers tell us about our Parcel Delivery Service

I wanted to let you know that my parcel arrived sooner than expected, at our door (impossible apparently) with not even a phonecall to check for directions. I sent a google gps link for our home here in the campo, you obviously sent it on, they followed it perfectly.

We are so impressed with your friendly efficient and personal service we are still talking about it, with gratitude.

Thank you and blessings to you all from a very happy Ibiza customer!
Dipika
We have been using you to send parcels to Spain 4 to 5 times a year for the last 3 years and found the service to be impeccable.
We were told about you by a passenger on one of our flights and in return we do the same.
We know of a few people that use you now and obviously they will spread the word also.
If we do have reason to ring you, not normally necessary, amazingly someone answers and are very polite and helpful, no buttons to push or crappy music. That is how it once used to be, well done for bringing back a service.
We did have a panic last delivery because it has always been 4 days exact door to door but this time it ran into the 5th day, fair enough because you do quote 4 to 5 and a quick tracking number check told us where it was and our fears were allayed.
So well done to a company who trade on old fashioned good service.
I am driven to distraction these days by companies who play music, get you to push many numbers and put you into a queue until you tire and ring off in frustration.
Well done.
Terry, Hornchurch
I have used pharos parcels many times to send parcels to italy.
I give them 5 stars out of 5 every time they are excellent.
Enrico
Hi Fiona I tell everyone of my new found parcel service, my son lives in Majorca , so I send things to help out especially in the winter when there's not much work for him , he's a singer.I love to send my granddaughter little parcels dolls sweets & cloths that are a lot cheaper here. It's lovely when she gets a parcel she talks to me on face time & to see her face when she opens it , my heart just wells up , your service brings this joy because
1 I can afford it
2 it's all about the service , which is excellent
3 tracking my parcel, knowing just when its arrives ,
4 best of all The speed 4 days & it's there.
So a big WELL DONE
Mo
Did what they said they would - what can i say. Good service!
Had no problems - good service!
David
Faultless!
good experience
David
Outstanding !
I have no connection with this company.
The combination of low price and truly excellent customer service is outstanding.
The service is very reliable and on the very rare occasions things go wrong they do everything possible to put it right.
I recommend them 100%
Ben
Ben
As usual VERY IMPRESSED with your service this is the first time I had to use Customer Services.
Just can't praise Pharos Parcel Ltd enough THANKS
Eilleen
I've used this service twice, Super helpful and charming staff and the price for shipping to Europe is beyond cheap.
J Pitlochry
Package arrived today safe and sound,

Many thanks for all your help, if I want something delivered I always know where to come.

Harry
PLC Music
Pharoparcel awesome
It was easy to navigate the web page and place my order. I sent an e-mail re the possibility of dropping off the parcel my email was promptly responded to with a map of 3 places where my parcel could be dropped off at. The parcel arrived in Portugal in under a week, before I returned. Would definitely recommend this service.
Beatrice
Good experience.
My parcels were picked up in UK by a very polite, friendly and helpful driver, on time as well. The delivery to Portugal was amazing as the delivery address is quite difficult to locate due to its remoteness, the parcels were delivered on time. Easy to track online. In all a really good experience. Many thanks.
J Harrison
Thank you for delivering my parcel so prompt and professionally I managed to get the reassurance of insuring my parcel for loss and damage at a very competive price. And it was delivered on time I will definitely be using your services again
Dave
Having just started out selling our products online there were so many different options availible.
Speed is one thing but reliability of the couriers has to be right.
Using Pharos Parcel gives you access to the biggest couriers in the world but at a much lower price.
The website is easy to use with different ways to pay.
Their customer service is second to none.
If it wasnt for this company I doubt our business would be where it is now.
Many Thanks
Daniel
Daniel
Just want to say thank you once again for the service you provide.
I use Pharos Parcels 3 times a year to send parcels to my son in Madrid and your company has never failed to deliver on time.
I highly recommend you to everyone I know.
Love the new web site.
Jo
Booksellers need look no further than www.pharosparcel.com for inland and overseas couriered delivery. The service is impeccable, the tracking facility invaluable and the customer service helpline is answered by real people, rather than a machine.
Secure enough for the choicest items, at rates competitive for heavier books - I can heartily recommend Fiona and all the team at Pharos Parcel.
Tom Lintern Mole Antiquates Ltd, Dorset
I have been using Pharos Parcel for a number of years now and they have been delivering fragile fishing rods all over Europe for me.
More than 99% have been successfully delivered but yes we have had a couple of breakages over the years.
To me, a good business is not necessarily one that does not ever have a problem but is one that deals with a problem professionally and efficiently when it does encounter one - Pharos have not failed on this. I would thoroughly recommend Pharos to any business.
Steve
Good sevice
very good service, recommend to every one thank you
Paola
Fast, efficient and very affordable
I used Pharosparcel to ship boxes from London to Italy. They were by far the cheapest option available (ca. 25GBP per box of 30kg). The shipment is performed by UPS and 5 days later (3 business days) the packages were there. I definitely recommend Pharosparcel and have actually already done so with my friends
Edoardo
cheers for helping us Pharos Parcel, just thought id drop you a line to say arrival all good you made a small american family's Christmas, so much appreciate all your efforts in helping sorting

cheers
jim
Jim
I have always found your service second to none and will continue to use it although at the moment I am not doing a lot of business.
Good luck and thanks.
Edward
Very happy customer so far
I have sent a lot of parcels with Parcel Force before I was told about Pharos Parcels. Their website is so easy to use and all parcels are collected on time and delivered safety on time . They are also incredibly cheap and great value Would recommend them to anyone
Andrew
Amazing customer care
My review is addressed to the amazing professionals working at the other end of the phone. I booked a collection with UPS through Pharos Parcel, there was a misunderstanding causing some tense encounter between the driver and myself and he left without collecting my parcels. I called Pharos Parcel and I was attended super efficient. I was told they will deal with it and that they'll call me back. The second person I spoked to was not the same as the first one but she had explained the situation and it was being handled, really appreciated that I did not have to explain the problem again. I was told I would get a call next morning and I did, after deciding to get another company (as I did not want to face the same driver) they handled everything, booking the new company and sending me the new labels. It's been hassle free and the service I've got from both professionals working at Pharos Parcel has been outstanding!! I highly recommend this company, it is a relief to get this good customer care when you are already stressed out with a move. My parcels have just been sent out today therefore I cannot comment on the timings yet.
Laura
The staff are always pleasant and most helpful. The service is excellent and affordable Would highly recommend
Marjorie
Your business is really good and have told many friends about it and the only way to send a parcel !! You will certainly be quoting me at the first opportunity, although a bit late for me to find you as am regrettably retired some 10 years ago,- but still selling away at old Citroen parts!!
Andrew
Hello folks, Well Done on finding a replacement provider for your service. Used you before but this one gave us an hour collection window and the driver turned up about 10 mins into the collection window. Driver courteous and friendly. We fly and let you deal with the baggage which we should catch up with in Spain on Monday. Nice One Pharos.
Isla
Hi, smart looking new website, seems very clear and easy to use.
Gary
Just a brief note to thank you for ensuring the safe delivery of my enormous 30kg parcel to my daughter and family in Ibiza in just five days.
Brilliant thank you so much.
Carole
Carole
The pricing and service you offer is fantastic - thank you for sharing the information.
We live in France and have had the pleasure of using your company twice.
Benefits of UPS network coupled with direct customer support from yourselves... oh and the pricing is unbeatable.
Curtis
Curtis
We would like to say a big thank you .
We have received our box in less than a week you picked it up on Tuesday afternoon from
Halesowen , Birmingham
& it arrived here in Menorca on Monday morning. We think your service is excellent we will certainly recommend you to other people here in Menorca & use your service again.

Thank you
Jon & Jan
Personal effects to Spain
This is the second time we have used Pharosparcel and would highly recommend them to anybody.
The whole process is easy and simple to understand. The service is exceptional,
fast user-friendly what more can I say?Thanks
Madeline
Thank you so much for your time for us.
I received my box when you said and am very pleased, again, with your service.
I have been using Pharos Parcel for some years now and equally, advising other people to use your service too.
Even this morning I advised my friend Sue, in Yorkshire to use your service to forward a box to Majorca.
Ina
Ina
Delivery of framed picture to grand daughter
My grand daughter and her partner have just purchased their first house: lovely but short on pictures. She's a teacher so I bought them a print of Elizabeth Forbes' 'School is Out' and had it framed. I contacted Pharos on line, printed out the delivery slip and wrapped the picture. It was collected the next day and, the day following, delivered intact to my grand daughter's house, 284 miles distant from our home in Cornwall. Terrific.
Ellison
I just wanted to let you know I value your services and am delighted everytime with the speedy delivery of my boxes.
It is a website I have recommended to many of my friends and shall contiue to do so.
Sandra
Thank you so much you were fantastic. Catia :)
Catia
Hi all x just to say thank you for the great service x the parcel I left with you on Wed 6th April was delivered safely to my friend in America on Monday 11th x this is fab service thank you Gwenda
Gwenda
First class
First class service for very competitive prices, will use again.
Kim
Always been so pleased with your service as I regularly send parcels to my daughter in Mallorca.
Hard to believe it can get any better! Look forward to trying it out next time.
Wendy
Thank you for your assistance relating to our parcel, pleased to inform you it was delivered around 9.30 today.

Would recommend your services to all our friends and anyone who needed a first class service, which we feel we have received.

Once again thank you.
Anita
Super friendly staff, cannot do enough for you
Paul
I would like to congratulate you on the exemplary service I have received this week on sending two parcels to Mallorca.
We were delighted with the service Thank you
Marjorie
Marjorie
Just a line to say what a good service you have, its the first time I have used your parcel service and very pleased with the outcome.
Very polite and friendly staff I will definitely use your company in future.
Yours
Bill
Bill
I am writing to thank you for your excellent service. Today I received my parcel from England to my home address in Barcelona. Great customer care from start to finish. From your pleasant, efficient telephone staff to your helpful delivery staff and to boot unbeatable prices.
I will most definitely use Pharos in the future and I will be recommending others to do so.
Julie
Absolutely Perfect Company
This is the second time I am using PHAROSPARCEL and I would highly recommend them. My first parcel to Portugal arrived safely and took the time I expected. This occasion I have 4 parcels to send and some queries with insurance cover. It is so good to be able to a talk to an actual person for a change. I found their staff extremely helpful, friendly and understanding, whilst not losing any professionalism, nothing seems like too much trouble, this is like a breathe of fresh air! So I would like say thank you to Pharos Parcel, and to anyone looking for a reliable and excellent all round service do not hesitate to use them online or by phone/and or email if there is anything you don't understand.
Linda
I have used you delivery service many times to send boxes of supplies and presents to my daughter in Ibiza and have never had cause to complain.
The packages have always arrived 5 days after collection, secure and undamaged.
Congratulations on your business success.
Tony
It is the third time I use Pharos to send my parcels to Spain. UPS drivers are amazing, friendly and professional.
My boxes arrived to Spain safe and in an excellent condition. Enquiries are answered quickly.
I am really happy with them.
Highly recommended.
Raquel
Raquel
Excellent Pharos delivery service
Brilliant professional service, would definitely use them again. Collected from home in uk and delivered to spain within 5 days, very reasonably priced.
Debbie
I am writing you because I would like to say to you thank for everything. The box is in my home and it is perfect.
Your work were excellent and i will not hesitate to recommend your company to everybody because your are really good professionals.

Thank so much
Sierra
Amazing service! Fast and cheap!
Would definitely use Pharos again. I live in Spain now since moving from the uk and have lots of things that I send over and always use Pharos they are great.
Jo
You can move out safety.
First of all, when you move to other country you Have many things to do before moving not just sending boxes. But you can forget this part with Pharosparcel, because they do it for you.
Sonia
I am a loyal customer.
I always recommend you to people - and you are always the first on the Audio Enthusiasts forum called HiFiWigwam.
Carey
I have received your package yesterday, and I can say that the delivery service was very good. First message about the package I have received on Wednesday evening and then second one on Thursday morning with the time window of delivering. So it was very comfortable for me, because I knew when the DPD driver will arrive to my home, so I didn't have to waste my time of waiting at home all day.
Michela
Great website, easy to use. Good prices. They use UPS courier company which is really good and can be trusted! And really good customer service! If there is any problems with delivery, they will phone you and do their best to make sure your parcel gets to your customer! Definately would recommend!!!
Teeny Totz
Excellent
I used to send two packages from Newcastle to Majorca. The service was perfect ; they picked up on time and arrived undamaged. We asked for change the collection day because we had a problem and they solved very quickly.
Francisca
We have used your company several times to send parcels to Ibiza and have been delighted with the service.
We will be sending more stuff in the not to distant future, and would not use any other company but yours.
We are always singing your praises.
Thank you for a great service.
Jo & Brian
Excellent
Great customer service. Excellent service
Elena
Prompt pickup, timely delivery - all good
I called to ask for a change in pick up and they responded quickly and were able to be flexible. This is the second time I have used Pharos to deliver to family in Ibiza and delivery was quick and the large box arrived in good condition (you do have to ensure its packed correctly for the contents)
Karen H
I love this courier service! They are super friendly, professional, fast (and unrivalled low priced). Thanks for all your work!
Magnus
Just to say very pleased with the service starting from Customer Service, to collection and delivery. The Company is very accommodating too on pick up times.
Marion
Have used your company a few times to send goods half way around the world and had no problems at all. Your staff are friendly and helpful and would certainly recommend your company to other people.
Gordon
Parcel shipment.
Box shipped from Mold - Mallorca.
First class service from start to finish. Cant wait to use again!
John
Hello folks - Well Done on finding a replacement provider for your service. Used you before but this one gave us an hour collection window and the driver turned up about 10 mins into the collection window. Driver courteous and friendly.
Isla
I CAN ONLY SAY THAT I HAVE BEEN NOTHING BUT EXTREMELY SATISFIED WITH THE SERVICE YOU OFFER AND HOPE IT CONTINUES FOR A LONG TIME.
I THINK WE HAVE SPOKEN SEVERAL TIMES ON THE PHONE OVER THE LAST FEW YEARS.
GOOD LUCK TO YOU ALL.
REGARDS,
ANN
Ann
Great service
Had my doubts about a parcel being delivered in 4 days from Dundee to south of Italy but it was! Delighted and a great price as well.thanks again
Antonio
A gizzzilion thanks xxxxx for your help <3 <3 <3 <3
Moving country is challenging
Naz
The online booking service is very user friendly and any problems I have are quickly dealt with and I also find it very reassuring to be able to speak to someone on the phone, without the usual redirecting nightmares, when I have any queries. As well as providing an excellent service Pharos are competitive in their pricing both within the uk and abroad. I would therefore thoroughly recommend their service.
Peter Caban Bandwagon Music, Perth
I have used your parcel service for about 4 years mostly posting abroad.
I think your staff are fabulous - they are happy to answer any questions no matter how trivial - they are polite and patient - I would (and do) highly recommend you to anyone who will listen!

With kind regards
Maxine
Maxine
Good value for odd shaped parcels.
Sent a fishing rod in a 2 metre tube via this company, they where the only ones that had a sensible price. Pick up is an all day slot though.
Scott
We have been using Pharos for a number of years now . We send parcels to Italy and can only say thankyou for your service which from the outset is simple straight forward and most important reliable.
We have recommended Pharos to lots of people and will continue to do so.
A premium service.
Anita
Fantastic service...
Economic. ..fast and efficient Thanks my friends
Daniel
Excellent company!
I bought my parcels to be delivered in Spain and they only took 3 days! Amazing, great service! I will use it again.
Maria
We have used your service three times this year sending parcels from York to Mallorca overland everything has arrived within four days in perfect condition.
UPS collected on time and delivered on time.
Great service have certainly recommended Pharos to friends in Mallorca wanting to send parcels out to their holiday apartments.
Keith, York
Just a note to thank you for the amazing service I had from you last week. 2 medium sized parcels picked up on Friday lunchtime from Anglesey and delivered to Ottawa, Canada on Tuesday morning. Even with a bank holiday weekend in Canada. Easy paperwork, great price, lovely pick up driver, and brilliant tracking all the way. I sent two messages to the online message service after hours (1 question re paperwork prior to pickup and 1 to change delivery contact phone number after pickup). Both messages were replied to quickly. I will definitely be using your service again - thank you!
Sandra
I received the parcel within 5 days - with DHL. Fantastic service and I shall be using Pharos Parcel again.
Patricia
My packages already arrived USA safely, I appreciate your help and if you have Japanese branch please let me know.
I will recommend your company to my friends.
Many thanks
Gyosei
Gyosei
Amazing service, fast and a good price!
Really happy about it!
Claudia
Good service
No problems. Arrived on time. Job done!
Ann
Excellent service
Picked up on the Friday then delivered Monday morning was cheapest price I could find I was very happy as was the recipient of parcel. I will be using them again plenty of updates and info on location of parcel from leaving my property to recipients property
Matt
Many thanks for your help, can I just say I have been using you now for 2 years to send my boxes to Spain and I would never use any one else is company is fantastic and responds to any queries straight away.

Would highly recommend to any one.

Many thanks,
Lottie from Spain
Great Service
Collected my parcels when they said they would and delivered them ahead of time. What more can you ask?
Ms Ford
Rates
Great rates!
Hannah
I left two iPads in a foreign airport and needed a courier who was prepared to collect from a lost property office. No-one else but Pharos would sort it - thank you so much!
Carolyn
Who can you trust?
Absolutely we do!!
We have passed you on to half of Mallorca !!
We live in UK but go a lot and always send stuff ahead. Keep up the good work!
Pauline

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