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Qualities to Look for in a Great Parcel Delivery Service

By 27th December 2013

Knowing your parcels are in capable hands offers you the peace of mind that all you mail gets to its destination on time and in one piece. These days there are many courier services available and it’s been made easy to book everything online at the click of a button or two. However, just because booking things is a simple, seamless process it does not mean the service is going to be all you had hoped it would be. There are certain qualities to look for in a great parcel delivery service apart from an easy to navigate website which are listed below.

Easy to Navigate Websites are a Must

It goes without saying a parcel delivery service has to boast an easy to navigate website, but after you’ve booked your slot for a pick-up you need to know there is a whole lot of back-up for you should things go wrong. This means you need to be able to speak to an assistant and not just leave a message on the website for the company to get back you which wastes a lot of your valuable time and money.

Top Notch Sales Assistants

A good parcel delivery service offers a 24/7 manned helpline

When looking for a parcel delivery service you have to know there is a 24/7 telephone number with a human being on the end of the phone when you phone up with a question or query about a shipment. If you find an automated telephone service, this could be a real handicap when it comes to sorting out any problems with your mail.

First Class Tracking Service

Any parcels you send out whether for business reasons or as a private customer must have a tracking service attached to them which enable you to check the progress and you’re valued

Customer’s can track a parcel should they need to. If the parcel delivery service does offer this option then find a business that does.

Guaranteed Next Day Delivery Options

You also need to find out whether or not the parcel delivery service you are looking at offers a next day delivery service which won’t break the bank should you ever need to use it. A reputable parcel delivery service will offer an economical next day option for businesses and private users alike that guarantees the parcels get to their destinations on time.

After Sales Services Have to be Second to None

You need to know the after sales services offered by a parcel Delivery Company is second to none and that all the people you speak to on the other end of the phone are highly trained individuals who will be able to answer your questions and queries without passing you on to another department or colleague.

Exceptional Insurance Cover on Your Mail

You also need to check out the sort of insurance cover the company offers on all the parcels they handle for their customers. You need to have the peace of mind that your goods are well covered in the event of loss or damage.

Punctual Pick-ups & Drops Professionally Handled

The parcel tracking service has to be the best around

The people picking up and delivering parcels to clients have to be extremely well trained and courteous at all times which instils customers with confidence.

Conclusion

A reputable parcel delivery service will bend over backwards to make sure all your postal needs are met whether you’re a private individual or a business. You need to know the Company you select to handle your parcels and mail will always be there for you when and if things go wrong and something gets either lost or broken in transit. The qualities to look for in a great parcel delivery service include all of the above so you know you are dealing with true professionals.