We want your parcel to be delivered as soon as possible, so make sure it is properly packaged before collection. Remember, the courier who collects your parcels cannot provide packaging and may refuse to take any items unsuitable for transit.
Your parcel will travel down automated sorting systems and can be turned onto its side or upside down.
It will be handled on average by seven people all of whom are working under very exacting time constraints to get your parcel delivered on time.
Please note we can only carry suitcases, luggage or bags if they are enclosed in a cardboard box. Many people wrap a large cardboard box round them. Use lots and lots of parcel tape!
Did you know that a cardboard box loses over 50% of it's strength if it is old or has been stored for a period of time?
We want your parcel to arrive safe and sound and in good condtion. So why not take a few minutes to read some top tips from a team who have years of experience of packing everything you could imagine to be shipped all over the world.
Please use stong new double walled boxes suitable for the weight and dimensions of the item.
Recycled boxes are simply not strong enough. Your box will travel down conveyor belts at speed and perhaps be turned on their sides or upside down.
The heavier the contents the more chance of damage so it makes sense to send two medium sized boxes than one huge one that is just about impossible to life far less carry.
For any item over 30Kg you must contact us first to ensure you understand the packaging requirements for heavier items. There is no transit cover for items over 30Kg.
It is better to send two parcels, than one heavy one, the bigger and heavier the parcel the more risk of damage. If it is too heavy for you to carry the chances are greater it will at some point be dropped during transit.
The drivers are not superheroes but ordinary men collecting lots of parcels every day under very demanding timescales.
We all like to feel cushioned and loved.
Your internal cushioning is as important as the box. I have lost count of the number of boxes we have seen where someone has literally chucked their belongings into a tatty old box.
We've even seen a recycled box suitable for carrying 1.5Kg of crisps crammed full with 30Kg of belongings. It arrived with the contents hanging out but was a miracle everything was still in it.
Cocoon your contents with lots of bubble wrap, or if you dont have any old towels or bedding are great for wrapping up fragile items.
If your item is fragile why not double the box. if something is very fragile, we wrap it in at least 6cm of bubble wrap or cushioning and then box it and then put the box inside a slightly larger box and put cushioning bwtween the two. Nothing should be able to ratlle or move around inside your box. If you must use a previously used box, make sure all the sides are still rigid and in excellent condition with no punctures, tears, rips or corner damage and that all the flaps are intact. Weight limits printed on the Box Maker's certificate are intended for palletised freight shipments, not for shipments through small parcel carrier environments. Don't assume manufacturer's packaging is enough. Remove any labels or any other shipment markings from the box. Your parcel is scanned by machines that can't differentiate between your label and a old label used before so make sure you cover up or remove any other barcodes on the box.
If you feel the packaging isn't adequate..... it probably isn't.
Please do not use a re-cycled box with any hazard signs on it. In today’s troubled times it can cause a major security incident.
If you are taking out additional transit cover, it will not be valid if you do not take care on internal cushioning. It is vitally important to cushion the contents of your package properly. Make sure you wrap each item separately. Fragile articles need separation from each other and from the corners, sides, top and bottom of the box. Each item must be surrounded by at least 5.08 cm (2 inches) of cushioning and be placed at least 5.08 cm (2 inches) away from the walls of the box. This prevents any of your products being damaged by coming in contact with each other and protects contents from shock and vibration. The contents should not move when you shake the container. There are some great cushioning products on the market now including bubble wrap, inflatable air bags, expanded polystyrene peanuts and engineered foam enclosures. Fragile items such as electronics, glass, ceramics and artwork require special packaging for safe shipment. Packages containing these and similar items may require added cushioning or a double (over) box.
Please read our terms and conditions on Prohibited and Restricted Items
Because we do not have visibility of your items and packaging, we will not be liable for damage or loss if you have sent a prohibited or restricted item, or if the item has not been packed to our guidelines.
If sending a valuable item we always recommend you take a couple of photos of your item securely cushioned inside your box and the box itself before sealing the box and shipping it. In the rare event of damage it is really helpful for making a claim if you have some photos showing how well you packed your box.
Proper closure of your container is just as important as proper cushioning for the safety and security of your shipment. Use strong parcel packing tape, two inches (5.08cm) or more in width. You cannot use enough tape! Okay, we are a bit obsessed but we seal all the sides, openings, flaps. We then wrap the parcel tape round the box on both sides both ways.
Ask yourself if my box were dropped could it spilt open?
Once you have made a booking with us, we will provide you with a label for carriage. This label has all the details the carrier requires to deliver your parcel, this information is in the barcode along with the tracking number next to the barcode. If any of the addressing is incorrect your parcel may be misdelivered.
If you do not use our label the driver should refuse to take your parcel, but occasionally an accommodating driver will fill in a paper label he has in his van. This then means your parcel will travel with another tracking number which neither you nor us can track for you, and the carrier may send a very large bill to either you or your recipient demanding payment.
Because of the large amount of parcels we ship each year we have negotiated discounts with our carriers. By using our label you are using our account to access these discounts. If you do not attach our label to the parcel the carrier will charge you or your recipient the full shipping price.
Standard Service 30Kg
Express and Express saver Service up to 70Kg. Please note we will not accept any claims for damage regardless of if you have taken out additional transit cover, if you have not contacted us first for any item weighing over 32Kg. Contact us on firstname.lastname@example.org
The maximum we can send without incurring an excess package surcharge is 325 cm cubic size. The excess surcharge charged to us by our carriers is over £40.
This is worked out by: (1 x length) + (2 x width) + (2 x depth) of the package.
Your parcel being shipped with be measured by lasers which are calibrated every morning and the laser will take the maximum dimension.
So if your parcel is an odd shape i.e. curved, the laser will measure the maximum dimension the object occupies.
If your parcel is measured and found to be over 325cm in total we are automatically charged an excess surcharge of £40 plus VAT.
It is a very negative situation when we have to then contact our customer and explain to them we have just paid four times the cost we have charged them to send their parcel, and therefore require payment for the excess charge. We would much rather spend our time servicing our customers than arguing over the dimensions of a parcel which is of an odd shape or has not been packaged in a strong box and has bowed out in transit.
If you have bought something and are paying to have it shipped to you, make sure your seller understands they have to undertake to package and cushion your item correctly and that they have declared the correct weight and dimensions of the packed item accurately.
When making a booking with us you are entering into a contract with us not your sender so please make sure they understand wrapping something in a bin bag is not packing something properly.
PLEASE DO CHECK YOU ARE NOT SENDING AN ITEM WHICH IS A PROHIBITED OR RESTRICTED ITEM AS NONE OF THESE WILL BE COVERED BY INSURANCE.
Sending a prohibited item can result in prosecution.
Certain items are extremely dangerous to ship and can put the carrier's employees health at risk. These people work very hard to try and provide us a good service in shipping all over the world. They deserve respect for the great job they do and certainly do not deserve to be injured whilst carrying out their jobs.
If in doubt give us a ring on 08456 478 479 and ask.
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