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Attempted Delivery What Does This Mean in the Parcel Industry?

By 12th December 2014

Look on the card to see what action the delivery person took

Sometimes, if you were not in to receive your parcel, the delivery person will have taken an alternative approach, preventing you from having to re-schedule.

Left with a neighbour

If you were not in to receive your parcel, but one of your neighbours was, the delivery person may have left your parcel with them instead. If this is the case, they will have pushed an attempted delivery card through your door, detailing the house number that they have left your parcel at. You will then be able to pop round to your neighbour’s house and pick it up.

Left somewhere safe

If the delivery person was authorised by the sender or you, the receiver, to leave the parcel somewhere safe, then they will have marked the location on your attempted delivery card. It may be in your porch, by your back gate or even just inside your back garden. This will only happen if you have given your permission for the delivery company.

Back at the depot.

Parcel taken to local depot

If you were not at home and the delivery person could not find a suitable place to leave your parcel, they may take it to your local depot. This is likely to be the case if Royal Mail was delivering your parcel. On the attempted delivery card, they will mark this and then inform you that you can either pick up the parcel from the depot or re-arrange delivery.

Parcel Left at a Drop in Point

Now a lot of the parcel delivery companies have organised with local shops that you can collect your parcel afterwork. UPS have access points all over the UK and DPD have launched their parcel collection points in local shops such as your local chemist. It's easier if you are out at work all day.

Re-scheduling delivery

If a delivery company was unable to deliver your parcel because you were not in and they could not leave it with a neighbour, they will take it back to the depot. It is then up to you, the receiver, to organise for the parcel to be re-delivered. Many companies will attempt re-delivery the first time for free, however some companies may charge for re-scheduling. When re-scheduling your delivery, make sure that you are going to be home, as to avoid having to re-schedule again in the future.

Tips for organising a delivery

Fed up of missing parcels? Here are our top tips for organising a successful delivery.

1) Select a time when you will be at home.

Although you may want to receive your parcel as soon as possible, there is little point in paying first class delivery (or a similar speedy service) if you are not going to be home. Some companies will let you specify a delivery date so you can choose a time when you know that you will not be out.

2) Leave a note for the delivery person

If you have organised a delivery and are unfortunately not going to be in the house, make sure you let the delivery company know. Some companies send an SMS out, where you can reply asking them to deliver to your neighbour instead. Alternatively you can leave a note letting the delivery person know which neighbour you would like your parcel to be delivered to.

3) Use a parcel forwarding company

Another option you have is to use a parcel forwarding service. They are usually willing to hold your parcel for a number of days, so if you are away or know you are not going to be in, you can make sure they do not send it out until your are back home.